About Us

ellmore tech supportEllmore Tech Support is a UK based tech support company covering email, software, hardware and website technical support. This site is free for customers and clients of Ellmore Digital with a valid tech support agreement. We accept support requests from companies who are not current customers, a quote will be sent on submitting a ticket.

Tickets are handled in a first come first served basis, please check your email regularly for updates to the ticket, especially anything marked urgent as we may need more information. Support tickets are continually monitored and requests we consider urgent may be worked on outside our normal business hours which are 9am - 5pm Monday to Friday

To open a ticket please use "Open A Ticket" in the menu.

 

What Support Do We Offer?

our tech supportEllmore Tech Support can support all of your IT needs, from setting up a new laptop, sorting out an email account to a major security issue on your website or system.

  • * Website support
  • * Virus removal
  • * Email support
  • * Onsite training
  • * Hardware Support
  • * Software Support

 

How It Works.

  • * Once fill in a ticket on our support system we will assign the issue to a support team member.
  • * The assigned team member will review the issue and will either give advice or ask further details via the ticket system. Working on the problem until it is fixed.
  • * If needs be the assigned person will call in expert help from other support team members who have specialist knowledge to take over the ticket.
  • * We may arrange a site visit or may ask your permission to complete a remote session where they will securely dial into your system to fix the issue.

 

Please note if you are not an existing customer or do not have a support contract this service is charged.

How To Open A Support Ticket

opening a ticketPlease make sure you enter information into the ticket as thoroughly as possible. Fields marked with a red asterisk (*) are required.

Enter a brief subject for the ticket.

Then enter a detailed description of the issue in the ticket, please include your domain name. Some things you may want to include are steps to reproduce the problem, how often and when you have the problem and any other important details to help support staff to understand the issue and formulate a solution.

Please try and give as much detail as possible to help us help you.

A file can be attached to give us further details or show the problem. The file will be accessible to the tech support team member who is handling your case. Once the ticket is completed press submit and we will be notified instantly and begin working on your problem ASAP.

 

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